63 lines
2.4 KiB
Text
63 lines
2.4 KiB
Text
Troubleshooting Guide for Tux Paint
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Last updated: 2023.04.27
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Questions
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=========
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For users, the following is a list of information you can send the
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Tux Paint developers when opening a ticket at SourceForge.net or
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emailing us for assistance.
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Tux Paint project members, if someone has asked you for help, there is
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information you can gather before passing it along to the developers
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(in particular, those who help maintain the various ports of Tux Paint).
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Windows
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-------
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* The version of Windows (e.g., "Windows 11 Pro 22H2")
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* The version of Tux Paint (e.g., "0.9.28-3")
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* Type of the package used -- Installer EXE or Portable ZIP version
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* If Installer, Which installation type was selected while -- "All Users"
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or "Current User Only"
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* Send a copy of the config file, e.g. "tuxpaint.cfg" in
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C:\Users\username\AppData\Roaming\TuxPaint\
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* Send any debugging output files, e.g., "stdout.txt" and "stderr.txt"
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in C:\Users\username\AppData\Roaming\TuxPaint\
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* FIXME -- Anything else?
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macOS
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-----
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* The version of macOS (e.g., "macOS 13.1 Ventura")
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* The CPU type (e.g., "Intel x86_64", or "Apple Silicon M1")
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* The version of Tux Paint (e.g., 0.9.28-3)
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* Send a copy of the config file(s), e.g. "tuxpaint.cfg" in
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- /Users/<username>/Library/Application Support/TuxPaint/
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- /Library/Application Support/TuxPaint/
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* A debug version of Tux Paint may be available that will
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record stderr & stdout into /tmp/tuxpaint.log; check with
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the developers to see if one is available.
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- /tmp is hidden in macOS, so the user will need to go to
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[Finder] -> [Go] menu -> [Go to Folder...] menu item,
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then type in "/tmp" into the dialog box to open up /tmp.
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Android
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-------
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* The version of Android (e.g., "Tiramisu (OS 13)")
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* The version of Tux Paint (e.g., "0.9.28-1" aka "9281")
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* The source of Tux Paint -- Google Play, F-Droid, direct APK download
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* Any changes made to Tux Paint configuration ("gear" icon)
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FIXME -- Is there an easy way to grab the config file?
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* FIXME -- Anything else?
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Linux
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-----
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* The Linux distro and version (e.g., Ubuntu 22.04, RHEL 9, etc.)
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* The version of Tux Paint (e.g., "0.9.28-3")
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* The source of Tux Paint -- built from source code, installed
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from distro's software repository, direct package file download
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(.rpm), Flatpak, etc.
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* Send a copy of the config file, e.g. ".tuxpaintrc" in $HOME
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* Any output seen on a terminal when running "tuxpaint" from
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a command-line
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* FIXME -- Anything else?
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